Based in Steyning, West Sussex, and just 10 miles north of Brighton, the Best Western Plus Old Tollgate Hotel is one of the finest hotels within the area.

The Challenge

Due to the current circumstance of COVID-19, the hotel needed to put procedures in place in order to re-open their doors. With many other measures in place such as safety screens, free-flowing hand sanitiser, waiting staff wearing masks and gloves when serving in the lounge and carvery, the hotel needed and wanted one more solution to help in creating a safe and secure environment for everyone.

The Solution

With their safety measures already in place, Genie were contacted to assist the hotel with another solution. We recommended our WIP2FRTMTP face recognition, temperature check and face mask detection terminal. This addition to the hotel has been a key part in their strategy and demonstrates their commitment to both staff and customers safety. Although not utilising the on-board facial recognition for secure access, the terminal enables the hotel to scan people when entering to check their temperature with or without a face mask.

The Result

We are thrilled that the terminal has helped the hotel re-open their doors safely and adds that extra peace of mind”.

Steve Baker (National Sales Manager at Genie)

“The addition of Genie’s temperature sensor has been a key part of our strategy and demonstrates the hotel’s commitment to people’s safety. It has been surprisingly popular with guests of all ages too. I think knowing that everyone who enters the hotel has been scanned for temperature is a great reassurance to us all and it changes the atmosphere in the hotel because everyone has confidence that they’re sharing the space with people who are showing no signs or symptoms of COVID. The scanner is definitely a favourite and we’re very pleased to have it here”.

Maggie Parsons (Director at Old Tollgate Hotel)